Now, there’s no need to address support service just follow the instruction below to activate the payments.
A little background
Workshop Butler accepts card payments for your events via integration with Stripe. You can accept payments using:
- built-in registration pages
- on your website via WordPress plugin or JS widgets, depending on the type of CMS you use for the website.
The only limitation with our integration plugins is that you must have an SSL certificate installed on your website (the website is accessible via https://). When the connection is insecure, the option of card payments is disabled.
At this moment, card payments are in a public beta. During this phase, you can activate payments by yourself with the reduced fee of 0.5% for training companies, 0.75% for trainers on Pro accounts, and 1% for others.
Activating payments instruction
Go to Account Settings → Settings and find the Card payment section. Click Connect with Stripe.
You will be redirected to Stripe where you can either log in or sign in for a new account.
Note: if your business is in Brazil or Romania then you would need to request an invite from Stripe as the support is still in a beta phase there. By our experience in other countries, Stripe will provide an account within a couple of business days.
That's it! You're ready to accept card payments.
Accepting payments
Right after your account is connected to Stripe, you'll find a new field on the event edit form: Payment types.
By default, all events support only payments by invoice. You need to edit an event to activate card payments for it.
After that, registration pages for the paid workshop will change their look (built-in and integrated pages). A new section called Payment method appears where students can select how they want to pay for workshops: Invoice or Card. If they choose Card, a form with card details appears.
When a student selects Card payment, then she will be registered only if the payment is successful. The student is marked as Paid and you can find some information about the payment on the student's profile.
Making refunds
When you make a 100% refund, Workshop Butler refunds its commission, Stripe does not refund its commission.
At this point, it's possible to make a refund only through Stripe. For that, open your Stripe account and click Payments.
Select the payment you need and click Refund.
After that, send us a message and we'll refund our commission. It will arrive at your account immediately.
Understanding fees
To see the fees, open the payment in your Stripe account and hover over Fee.
